A brand is not just something shown in tv adverts. Our brand is experienced by our customers every day when they are in contact with us – both directly and indirectly.
In the everyday life, our actions are based on our values – and our values are the foundation of our brand.
We create peace of mind, because
- we meet people with respect, openness and trust
- we show initiative, share knowledge and take responsibility
- we deliver solutions based on quality and simplicity
- we create sustainable results
Here is how we interprete our values:
We meet people with respect, openness and trust
We take people’s need for peace of mind seriously. We listen more than we talk, and we meet customers at eye level.
We are helpful and we empathise with other people’s need for advice, help and support. We inform our customers openly and honestly about rights, obligations and changes to terms and conditions. We promote transparency in our prices, terms and conditions.
Being the leading peace-of-mind provider of the Nordic region is a major responsibility. For that reason, we are an inclusive company, believing in the merit of diversity. Only if we reflect the communities of which we are part, can we truly understand the variety of needs that people have, enabling us to provide peace of mind for all.
We keep our promises and we stand by our actions. We trust each other and are never afraid of admitting errors, as we help each other to correct these quickly and effectively.
We show initiative, share knowledge and take responsibility
Peace of mind is not just something that we talk about, it runs through everything we do. We are quick, precise and helpful, and we dare make a decision on our own whenever demanded by the situation.
We have lots of room for personal initiative, and our corporate culture furthers change and innovation. We take the initiative to promote peace of mind in the everyday lives of our customers and colleagues, because prevention is better than cure.
We are dynamic and proactive, and we create peace of mind by being solution-oriented and efficient.
We are open to new ideas and other ways of doing things. We learn from each other across departments and frontiers, because when we share knowledge, we create new knowledge, and we need the development initiated by new insights.
Knowledge is not power but a valuable resource that we share generously with each other, turning personal knowledge into TrygVesta knowledge.
As a company, we have a highly visible presence in society, because we have a social responsibility within the communities, we are a part. We take care of each other; we engage in the debate and we participate in preventive, community-oriented projects.
We deliver solutions based on quality and simplicity
We focus on quality over price, and we provide whole and well thought-through solutions, creating value for customers, employees and TrygVesta.
Our peace-of-mind solutions always consist of product, consultancy and services, for only in this way can we make a difference. Our solutions are not always the cheapest, but they are always good and coherent.
We make the complicated simple, because we can only provide peace of mind when everyone understands what we are talking about. We write as little as possible in small letters, communicate plainly and never hide exceptions.
Our starting point is always the customer’s needs, and we focus diligently on removing worries. We take a holistic approach to providing advice at every stage – before, during and after a claim.
We create
sustainable results
Sustainability is about stability. We are not interested in short-term gain. We focus on long term solutions, both financially and for the people affected.
Our solutions are profitable, our use of resources is sensible and we behave in a socially responsible manner.
Last update: 20 May 2008